Shipping policy

Shipping Policy

Nyxora ships worldwide, with tracking on every order.

Processing time

Orders are dispatched within 24–48 hours of being placed. This is the time we need to prepare and hand your parcel to the carrier — it is not the delivery time.

Delivery time

Estimated delivery is 7–12 business days worldwide from the moment your order is dispatched. Business days are Monday to Friday and exclude public holidays.

Delivery estimates are estimates, not guarantees. Customs processing, carrier delays, incorrect or incomplete addresses and peak periods can extend them. We are not able to control these factors, but we will always help you chase a delayed parcel.

Shipping cost

Shipping is free to the United States, Canada, Mexico and the rest of North America and the Caribbean, to all of Europe, and to Australia, New Zealand and Oceania.

To Asia, South America and Africa, shipping is a flat $5.99 per order, whatever you buy and however many units.

There are no minimum order values, no weight surcharges and no extra fees added at checkout. The exact shipping cost for your country is shown before you pay.

Tracking

You will receive a confirmation email as soon as your order is placed, and a second email with your tracking number once it has been dispatched. Tracking information can take 24–72 hours to start updating after it is issued — this is normal and does not mean your parcel is lost.

Customs, duties and import taxes

Orders shipped outside the destination country's customs union may be subject to import duties or taxes levied by your local authorities. These charges are not included in the price you pay us and are the responsibility of the recipient. We have no control over them and cannot predict their amount.

Address accuracy

Please check your shipping address carefully before completing your order. If you spot a mistake, contact us at nyxora.shop.us@gmail.com as soon as possible and we will correct it if the order has not yet been dispatched. We cannot be held responsible for parcels delivered to an address supplied incorrectly by the customer.

Lost or undelivered parcels

If tracking shows no movement for 15 business days, or your parcel is marked as delivered but you have not received it, contact us at nyxora.shop.us@gmail.com. We will open an investigation with the carrier and, where the parcel is confirmed lost, send a replacement or issue a full refund.

Contact

Questions about a shipment: nyxora.shop.us@gmail.com. We reply within one business day.